FOCUS-ON CRM

We devised a custom CRM system for Focus-On, a venture that synergizes the expertise and values of SAMSON and KROHNE. This bespoke CRM platform acts as a cohesive bridge, integrating the operations of these distinguished entities to streamline their collaborative efforts, enhance customer relationship management, and optimize their sales and operational efficiencies.

In our collaboration with Focus-On, we’ve created an innovative CRM system tailored to unify and streamline the collaborative processes of Focus-On, SAMSON, and KROHNE. This system is not just a technological solution but a strategic tool that aligns with the values and DNA of these esteemed organizations. It serves as a pivotal platform for sales engineers and backend teams, enabling seamless interactions, data management, and operational coordination across various global locations. The CRM’s comprehensive modules cover every aspect of customer relationship management, sales, and task coordination, ensuring that all three companies can operate in harmony, sharing insights and driving mutual growth.

• User Management: Access control mechanisms ensure that each user has the appropriate permissions, enhancing security and operational efficiency.
• Client Management: A robust module for managing client information, interactions, and history, ensuring that all client data is centrally stored and easily accessible.
• Leads and RFQs: Streamlined management of leads and Request for Quotations (RFQs), enabling efficient tracking and conversion of potential business opportunities.
• Quotations and Revisions: Advanced features for creating, managing, and revising quotations, ensuring accuracy and timely follow-up on sales opportunities.
• Order Management: Comprehensive tools for managing orders, from inception to completion, ensuring that client needs are met efficiently and effectively.
• Task Management: A dynamic task management module that enables users to assign, track, and manage tasks, ensuring team alignment and project progression.
• Document and Survey Management: Modules for managing documents and surveys, facilitating easy access to critical information and insightful feedback.
• Quality Management: Dedicated features for maintaining high-quality standards in services and operations, reflecting the commitment to excellence of Focus-On, SAMSON, and KROHNE.
• Reports: Advanced reporting capabilities provide insightful analytics and data-driven insights, aiding in strategic decision-making and operational optimization.
• Integration with C-SAM: Seamless integration with existing systems like C-SAM, ensuring that the CRM is a cohesive part of the broader technological ecosystem.