Mobility Operations Portal
A unified back-office platform that brings complete operational, financial, and fleet visibility to intracity and intercity cab services.
Partnership Goal
→ Build a unified operations and control system to manage bookings, drivers, vehicles, trips, revenue, payouts, and compliance with real-time visibility for management.
Service
Custom Web Application
Overview
A centralized back-office operations platform built for a regional cab operator offering intracity and intercity travel services. The system manages the complete business lifecycle from bookings and dispatch to drivers, fleet, trips, payments, and maintenance through a single, real-time command interface.
Unlike consumer ride-hailing apps, all bookings originate from website, call center, and internal staff. The platform is designed for operational control, not marketplace matching.
Scope:
Challenge
The business handled hundreds of daily trips across city and outstation routes, but operations were fragmented across manual processes and disconnected tools.
No single operational view of bookings, trips, drivers, and vehicles
Manual driver assignment and status tracking
Limited visibility into fleet utilization and idle time
Revenue and payout reconciliation done in spreadsheets
No centralized monitoring of delays, cancellations, or revenue leakage
Difficulty tracking driver performance, ratings, and compliance documents
Maintenance schedules and breakdowns managed reactively
Management needed a live command center, not just a CRM.
Solution
We built a full-scale Operations & Dispatch Platform that acts as the central nervous system of the cab business.
Operations Dashboard • Live KPIs: total trips, completion rate, revenue, delays, driver availability • Fleet utilization by vehicle category (Hatchback, Sedan, SUV, MPV, Tempo Traveller) • Risk indicators for cancellations, document expiry, and underperforming drivers • Revenue leakage detection (GPS vs charged fare mismatch) Booking Console • On-demand and scheduled bookings from web, phone, and back office • Real-time fare estimation and route mapping • Vehicle type selection and assignment • Status tracking: pending, assigned, arrived, in-progress, completed, cancelled Driver Management • Real-time availability and trip status • Acceptance, completion, on-time performance metrics • Ratings, earnings, wallet balance, and payout history • Document and compliance tracking Fleet Management • Vehicle assignment, odometer tracking, utilization • Maintenance scheduling and service status • Revenue and trip performance by vehicle Trips & Payments • Live trip monitoring and history • Multi-mode payment tracking (Cash, UPI, Card, Wallet) • Driver payouts, commissions, refunds, and reconciliation • Failed transaction and settlement monitoring Maintenance & Compliance • Service schedules • Expiry alerts for insurance, permits, and driver documents • Downtime and service impact analysis The platform functions as a real-time operational command center rather than a marketplace app.
Process
Team
- 1 Product Manager
- 2 Full-Stack Engineers
- 1 UI/UX Designer
- 1 QA Engineer
Technology Stack
Frontend
Backend
Database
Infrastructure
Architecture
Operational Mapping
Mapped booking lifecycle, driver assignment, dispatch rules, and settlement flows.
Data & System Design
Designed entities for trips, drivers, vehicles, wallets, payouts, and maintenance.
Command Center UI
Built high-density dashboards and consoles for fast action and monitoring.
Financial & Compliance Layer
Integrated payout logic, commission, refunds, and document expiry workflows.
Performance & Scalability
Optimized for real-time updates and concurrent operator usage.
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Outcome
The platform transformed operations from fragmented manual processes to a unified, real-time command center.
Unified Operations Control – Management gained a live, end-to-end view of bookings, trips, drivers, fleet, revenue, and risks from a single platform.
Faster Dispatch & Higher Utilization – Real-time driver and vehicle visibility reduced idle time and improved assignment efficiency.
Financial Transparency – Automated revenue tracking, commissions, and payouts replaced manual reconciliation.
Improved Service Reliability – Proactive monitoring of delays, cancellations, and maintenance reduced service disruptions.
Scalable Foundation – The platform now supports growth in fleet size, routes, and booking volume without operational chaos.
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